Beware of IKEA's cleverly written, deceptive...
A Ikea customer review by GetHuman user GetHuman-324719 from November 8th, 2017
Background on GetHuman-324719's case
GetHuman: GetHuman-324719 - can you tell our other Ikea customers when your case took place?
GetHuman-324719: Yes. It was evening, on October 30th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-324719 a list of common Ikea problems)
GetHuman-324719: "Looking For an Item" was why I was trying to call.
GetHuman-324719's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-324719: Beware of IKEA's cleverly written, deceptive & horrible return policy!! **While browsing their store, you will notice an abundance of signs stating "It's ok to change your mind", and "If you are not entirely satisfied with your purchase, simply return the unused item in its original packaging within ** days".**Please know that if you remove any IKEA item from the original package what-so-ever, the item may be considered "used" & therefore non-refundable. Case in point: We attempted to return a brand new coffee table. There was nothing wrong with this table* we just simply decided it wasn't quite what we wanted. I called the store to inquire whether or not I needed to disassemble the table & repackage it before returning it. I was told, "We prefer you do not attempt to repackage the item to avoid damaging it, and we will need to inspect the item before refunding you". This seemed legitimate & fair. After arriving at IKEA's returns*exchanges department, we were told "Because this
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
GetHuman-324719: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-324719: I'd give them a three out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
GetHuman-324719: For that I would say four out of five.
GetHuman: And finally- any advice for other Ikea customers?
GetHuman-324719: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-324719 taken from his Ikea customer service problem that occurred on October 30th, 2017.