Ikea: I had trouble logging into my account. I hit, f...

A Ikea customer review by GetHuman user ~Do not call Ikea from October 31st, 2017

Background on ~Do not call Ikea's case

GetHuman: ~Do not call Ikea - can you tell our other Ikea customers when your case took place?
~Do not call Ikea: Yeah. It was evening, on October 21st.
GetHuman: Did you reach out to Ikea, and if so, how?
~Do not call Ikea: I used the 888-888-4532 number I found for on the GetHuman Ikea customer phone number page I was on: Ikea Customer Service Phone Number
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~Do not call Ikea a list of common Ikea problems)
~Do not call Ikea: "Complaint" was why I was trying to call.

~Do not call Ikea's review of Ikea customer service

GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Do not call Ikea: I had trouble logging into my account. I hit, forgot password like * times and was never emailed a reset password and I waited over a week. Called "so called" customer service and they said wait * more days for the email with your reset password to come through. WHAT?! Okay, whatever, I waited anyway. Day *- still Ikea have not reset the password so I call CS again, they say there is nothing we can do to help you. Sorry, try hitting the forgot password button again. Excuse me!!!??? Do you not have an IT, webmaster or password help department?? THEN, THEN, she say yes we do, but they are closed b*c it's late at night. Ikea's CS is not knowledgable and they don't know how to solve problems. I give them a grade of a -F* that's NEGITIVE F!!!
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~Do not call Ikea: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Do not call Ikea: I'd give them a one out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~Do not call Ikea: For that I would say three out of five.
GetHuman: And finally- any advice for other Ikea customers?
~Do not call Ikea: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Do not call Ikea taken from his Ikea customer service problem that occurred on October 21st, 2017.

Ikea

1.86 of 5 stars | 242 reviews

~Do not call Ikea's Ikea Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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