Ikea: I purchased a sofa and love seat to be delivere...
A Ikea customer review by GetHuman user GetHuman-201158 from November 6th, 2017
Background on GetHuman-201158's case
GetHuman: GetHuman-201158 - can you tell our other Ikea customers when your case took place?
GetHuman-201158: Yup. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-201158 a list of common Ikea problems)
GetHuman-201158: "Track order" was why I was trying to call.
GetHuman-201158's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-201158: I purchased a sofa and love seat to be delivered. No one showed up to deliver the sofa on two separate occasions. No one ever tried reaching out to me to resolve the situation. I had to call them up many many times only to be on hold and transferred. Honestly, the worst customer service of any business I ve ever dealt with
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
GetHuman-201158: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-201158: I'd give them a one out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
GetHuman-201158: For that I would say three out of five.
GetHuman: And finally- any advice for other Ikea customers?
GetHuman-201158: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-201158 taken from his Ikea customer service problem that occurred on October 29th, 2017.