Ikea: Missing part in delivery was never shipped to u...
A Ikea customer review by GetHuman user ~Anonymous from November 14th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Ikea customers when your case took place?
~Anonymous: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Ikea problems)
~Anonymous: "Cancel order" was why I was trying to call.
~Anonymous's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Missing part in delivery was never shipped to us. Was told we would receive it in * - * days and it is now over * weeks. Was told by delivery company that I could call to get a tracking * and when I finally got through on this number there was no tracking number because they haven't sent it yet. Was told they would call me back. Very frustrating because I paid to have it delivered and paid to have it hand picked from the warehouse. The customer service is horrible.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Ikea customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Ikea customer service problem that occurred on November 13th, 2017.