Ikea: So I called these guys before because they mess...
A Ikea customer review by GetHuman user ~Alex R from November 17th, 2017
Background on ~Alex R's case
GetHuman: ~Alex R - can you tell our other Ikea customers when your case took place?
~Alex R: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~Alex R a list of common Ikea problems)
~Alex R: "Wrong Item received" was why I was trying to call.
~Alex R's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alex R: So I called these guys before because they messed up with picking my order: they got me * no. * instead of a no. * and a no. * of one of the pieces I ordered. Doesn't need to be a very big deal but: the first time I called they took "note" and were supposed to call me back in ** hours. Now this is about my call just now: it took a good ** minutes before getting someone on the line, then after a very short introduction and giving her the code it went silent for nearly another ** before she came back and explained that she'd transfer me. More silence and again close to ** mins before she told me the dept she was transfering me too was closed.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~Alex R: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alex R: I'd give them a four out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~Alex R: For that I would say one out of five.
GetHuman: And finally- any advice for other Ikea customers?
~Alex R: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alex R taken from his Ikea customer service problem that occurred on November 8th, 2017.