Ikea: Their website said *** curtain rods available i...
A Ikea customer review by GetHuman user ~Fuq Ikea from November 26th, 2017
Background on ~Fuq Ikea's case
GetHuman: ~Fuq Ikea - can you tell our other Ikea customers when your case took place?
~Fuq Ikea: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~Fuq Ikea a list of common Ikea problems)
~Fuq Ikea: "Refunds and returns" was why I was trying to call.
~Fuq Ikea's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fuq Ikea: Their website said *** curtain rods available in Burbank. I drove for an hour to find out they magically lost *** curtain rods. And I can't call because their customer service is non-existent.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~Fuq Ikea: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fuq Ikea: I'd give them a five out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~Fuq Ikea: For that I would say four out of five.
GetHuman: And finally- any advice for other Ikea customers?
~Fuq Ikea: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fuq Ikea taken from his Ikea customer service problem that occurred on November 20th, 2017.