Ikea: container looked like it was messed up in produ...
A Ikea customer review by GetHuman user ~anonymous from November 26th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Ikea customers when your case took place?
~anonymous: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Ikea problems)
~anonymous: "Refunds and returns" was why I was trying to call.
~anonymous's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: container looked like it was messed up in production, took ** minutes on hold to talk to someone, then * minutes for them to set up a new order so I got a free replacement. I didn't even have to return the broken piece!
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Ikea customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Ikea customer service problem that occurred on November 22nd, 2017.