Ikea: we are waiting for almost * month to get the ar...
A Ikea customer review by GetHuman user ~B.Engel from November 26th, 2017
Background on ~B.Engel's case
GetHuman: ~B.Engel - can you tell our other Ikea customers when your case took place?
~B.Engel: Yes. It was late at night, on November 20th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~B.Engel a list of common Ikea problems)
~B.Engel: "Missing Item" was why I was trying to call.
~B.Engel's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~B.Engel: we are waiting for almost * month to get the armrest of the sleeper friheten Bomstad black exchanged, because the srew holes were drilled on the wrong side. finally to day smebody was supposed to call us for tomorrows delivery. of course no call and it is *:** pm. what is wrong with you people. should I go to the newspaper or to a lawyer *to get some result. B Engel *****@***.com
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~B.Engel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~B.Engel: I'd give them a four out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~B.Engel: For that I would say five out of five.
GetHuman: And finally- any advice for other Ikea customers?
~B.Engel: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~B.Engel taken from his Ikea customer service problem that occurred on November 20th, 2017.