Illinois Department of Employment Security: IDES should change the customer service dept to...
A Illinois Department of Employment Security customer review by GetHuman user GetHuman-399108 from November 22nd, 2017
Background on GetHuman-399108's case
GetHuman: GetHuman-399108 - can you tell our other Illinois Department of Employment Security customers when your case took place?
GetHuman-399108: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Illinois Department of Employment Security, and if so, how?
GetHuman: And which of these common Illinois Department of Employment Security customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-399108 a list of common Illinois Department of Employment Security problems)
GetHuman-399108: "Collecting benefits" was why I was trying to call.
GetHuman-399108's review of Illinois Department of Employment Security customer service
GetHuman: So how would you sum up your experience for GetHuman's Illinois Department of Employment Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-399108: IDES should change the customer service dept to the no service dept..after a *:** automated message-info speech they" connect" you to a CSR rep..in reality the phone then rings for ** more seconds then the automated operator says they have a large number of calls..ease try again later...then disconnects. *I found this number ***)***-****. And the info recording wasn't too bad..as of right now I have been on hold for ** minutes. ..wish me luck
GetHuman: Let's quantify your experience contacting Illinois Department of Employment Security. On a scale of 1 to 5, how easy is it go get help on a Illinois Department of Employment Security problem?
GetHuman-399108: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-399108: I'd give them a one out of five on communication.
GetHuman: And what about Illinois Department of Employment Security's ability to quickly and effectively address your problem?
GetHuman-399108: For that I would say one out of five.
GetHuman: And finally- any advice for other Illinois Department of Employment Security customers?
GetHuman-399108: Call them early in the day or late. Don't forget any personal or account information you might need for Illinois Department of Employment Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-399108 taken from his Illinois Department of Employment Security customer service problem that occurred on November 13th, 2017.