Independence Blue Cross: We are trying to get compensated for an out of...
A Independence Blue Cross customer review by GetHuman user ~Why me from November 26th, 2017
Background on ~Why me's case
GetHuman: ~Why me - can you tell our other Independence Blue Cross customers when your case took place?
~Why me: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Independence Blue Cross, and if so, how?
GetHuman: And which of these common Independence Blue Cross customer issues best describes the reason you wanted to talk to them?
(Shows ~Why me a list of common Independence Blue Cross problems)
~Why me: "Renew coverage" was why I was trying to call.
~Why me's review of Independence Blue Cross customer service
GetHuman: So how would you sum up your experience for GetHuman's Independence Blue Cross customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Why me: We are trying to get compensated for an out of network claim. We filled out the form and attached the receipt and mailed it in. After an eternity we tried to follow up. They lost the paperwork. So we get more receipts and another form and send it in. (attempt **)They lost page * of the billing, so they said we didn't meet the deductible, therefore no reimbursement. We then emailed them the billing AGAIN (attempt **)and was told that it was received and that it would be put in the system the next day. We got a phone call the next day confirming that is was now in the system. Expect **-** business days. Fast forward ** business days later, we are now being told that it is NOT IN THE SYSTEM and that we need to be patient. We were told that we would receive another personal phone call today with an update. Guess what? NO PHONE CALL. Just called again. Was told it IS in the system and that it has to work its way through the system and could take up to ** days.... THEY ARE HOPING WE WILL GO
GetHuman: Let's quantify your experience contacting Independence Blue Cross. On a scale of 1 to 5, how easy is it go get help on a Independence Blue Cross problem?
~Why me: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Why me: I'd give them a one out of five on communication.
GetHuman: And what about Independence Blue Cross's ability to quickly and effectively address your problem?
~Why me: For that I would say one out of five.
GetHuman: And finally- any advice for other Independence Blue Cross customers?
~Why me: Call them early in the day or late. Don't forget any personal or account information you might need for Independence Blue Cross to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Why me taken from his Independence Blue Cross customer service problem that occurred on November 20th, 2017.