Indiana Michigan Power Co: I had called I & M during our power outage on J...
A Indiana Michigan Power Co customer review by GetHuman user ~Sharon from November 12th, 2017
Background on ~Sharon 's case
GetHuman: ~Sharon - can you tell our other Indiana Michigan Power Co customers when your case took place?
~Sharon : Yup. It was morning, on November 8th.
GetHuman: Did you reach out to Indiana Michigan Power Co, and if so, how?
GetHuman: And which of these common Indiana Michigan Power Co customer issues best describes the reason you wanted to talk to them?
(Shows ~Sharon a list of common Indiana Michigan Power Co problems)
~Sharon : "Book appointment" was why I was trying to call.
~Sharon 's review of Indiana Michigan Power Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Indiana Michigan Power Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sharon : I had called I & M during our power outage on June **th and let them know that our neighbor's tree fell on our outside line. An I & M truck came by and the * gentlemen told my husband and I that an "electrician" would have to fix our line. They were going to "let that electrical" department know we needed to have outside service. In addition to them letting I & M know about our outside line, I called and gave our address and phone number. To date, we have not received a call back or any service. We're very disappointed.
GetHuman: Let's quantify your experience contacting Indiana Michigan Power Co. On a scale of 1 to 5, how easy is it go get help on a Indiana Michigan Power Co problem?
~Sharon : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sharon : I'd give them a four out of five on communication.
GetHuman: And what about Indiana Michigan Power Co's ability to quickly and effectively address your problem?
~Sharon : For that I would say five out of five.
GetHuman: And finally- any advice for other Indiana Michigan Power Co customers?
~Sharon : Call them early in the day or late. Don't forget any personal or account information you might need for Indiana Michigan Power Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sharon taken from his Indiana Michigan Power Co customer service problem that occurred on November 8th, 2017.