Indianapolis Power & Light Co: I suppose I can forgive the occasional brown ou...
A Indianapolis Power & Light Co customer review by GetHuman user ~reklaw1973 from November 1st, 2017
Background on ~reklaw1973's case
GetHuman: ~reklaw1973 - can you tell our other Indianapolis Power & Light Co customers when your case took place?
~reklaw1973: Yes I can. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Indianapolis Power & Light Co, and if so, how?
GetHuman: And which of these common Indianapolis Power & Light Co customer issues best describes the reason you wanted to talk to them?
(Shows ~reklaw1973 a list of common Indianapolis Power & Light Co problems)
~reklaw1973: "Change appointment" was why I was trying to call.
~reklaw1973's review of Indianapolis Power & Light Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Indianapolis Power & Light Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~reklaw1973: I suppose I can forgive the occasional brown outs and short blackouts that keep happening, even though they have caused me to lose my work on the computer a few times. But then I went through a divorce I got swamped with all kinds of new expenses, I was struggling to stay afloat. I was going crazy while my family disintegrated and I was left with all the regular expenses, lawyer fees, and child support. And if I lost, I not only lost my Love to another man, but my son went with the deal. No!*So, I got distracted and forgot to pay a bill for * months. IPL says they sent a disconnect notice but I never got it. Then one day I arrived home with my * yr old after work and there was a note clearly stating that they could have warned me by checking another bow on this note (and charged me for the trip out to leave the note), but instead the decided to just shut me off with no notice, no call, nothing.*I immediately called any brought my bill current, as I would have done if they had called BE
GetHuman: Let's quantify your experience contacting Indianapolis Power & Light Co. On a scale of 1 to 5, how easy is it go get help on a Indianapolis Power & Light Co problem?
~reklaw1973: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~reklaw1973: I'd give them a three out of five on communication.
GetHuman: And what about Indianapolis Power & Light Co's ability to quickly and effectively address your problem?
~reklaw1973: For that I would say four out of five.
GetHuman: And finally- any advice for other Indianapolis Power & Light Co customers?
~reklaw1973: Call them early in the day or late. Don't forget any personal or account information you might need for Indianapolis Power & Light Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~reklaw1973 taken from his Indianapolis Power & Light Co customer service problem that occurred on October 30th, 2017.