Infinity Auto Insurance: I called my insurance company to discuss my bil...
A Infinity Auto Insurance customer review by GetHuman user ~Pb92109 from November 17th, 2017
Background on ~Pb92109's case
GetHuman: ~Pb92109 - can you tell our other Infinity Auto Insurance customers when your case took place?
~Pb92109: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Infinity Auto Insurance, and if so, how?
GetHuman: And which of these common Infinity Auto Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Pb92109 a list of common Infinity Auto Insurance problems)
~Pb92109: "Update account information" was why I was trying to call.
~Pb92109's review of Infinity Auto Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Infinity Auto Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pb92109: I called my insurance company to discuss my billl and was greeted by an automated message which vaguely stated they "may" have difficulty answering my call due to a recent phone problem. There was no date indicated of when this message was recorded, there was no hold music - no indication at all that somebody might ever pick up my call so I ended it at ** minutes. I suspect this message may be a policyholder avoidance tactic. I'm switching - can't get hold of your insurer's customer service on the phone? RUN AWAY!
GetHuman: Let's quantify your experience contacting Infinity Auto Insurance. On a scale of 1 to 5, how easy is it go get help on a Infinity Auto Insurance problem?
~Pb92109: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pb92109: I'd give them a two out of five on communication.
GetHuman: And what about Infinity Auto Insurance's ability to quickly and effectively address your problem?
~Pb92109: For that I would say five out of five.
GetHuman: And finally- any advice for other Infinity Auto Insurance customers?
~Pb92109: Call them early in the day or late. Don't forget any personal or account information you might need for Infinity Auto Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pb92109 taken from his Infinity Auto Insurance customer service problem that occurred on November 11th, 2017.