Infinity Auto Insurance: I have been trying to communicate with an adjus...
A Infinity Auto Insurance customer review by GetHuman user ~Disappointed attorney from November 25th, 2017
Background on ~Disappointed attorney's case
GetHuman: ~Disappointed attorney - can you tell our other Infinity Auto Insurance customers when your case took place?
~Disappointed attorney: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Infinity Auto Insurance, and if so, how?
GetHuman: And which of these common Infinity Auto Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed attorney a list of common Infinity Auto Insurance problems)
~Disappointed attorney: "Coverage question" was why I was trying to call.
~Disappointed attorney's review of Infinity Auto Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Infinity Auto Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed attorney: I have been trying to communicate with an adjustor for over a week without any results. I have been trying to call his supervisor and team member also without any response to my messages. My concern is whether the company is still viable. The *** number personnel will not answer my query concerning viability.
GetHuman: Let's quantify your experience contacting Infinity Auto Insurance. On a scale of 1 to 5, how easy is it go get help on a Infinity Auto Insurance problem?
~Disappointed attorney: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed attorney: I'd give them a three out of five on communication.
GetHuman: And what about Infinity Auto Insurance's ability to quickly and effectively address your problem?
~Disappointed attorney: For that I would say one out of five.
GetHuman: And finally- any advice for other Infinity Auto Insurance customers?
~Disappointed attorney: Call them early in the day or late. Don't forget any personal or account information you might need for Infinity Auto Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed attorney taken from his Infinity Auto Insurance customer service problem that occurred on November 19th, 2017.