Instagram: All I need is just an email to reset my passwor...
A Instagram customer review by GetHuman user GetHuman-16674 from November 25th, 2017
Background on GetHuman-16674's case
GetHuman: GetHuman-16674 - can you tell our other Instagram customers when your case took place?
GetHuman-16674: Yes. It was late at night, on November 16th.
GetHuman: Did you reach out to Instagram, and if so, how?
GetHuman: And which of these common Instagram customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16674 a list of common Instagram problems)
GetHuman-16674: "Delete Account" was why I was trying to contact.
GetHuman-16674's review of Instagram customer service
GetHuman: So how would you sum up your experience for GetHuman's Instagram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16674: All I need is just an email to reset my password. I already figured out the problem. I did not include the domain of my email address when I linked it with my instagram account. It would be very inconvenient to create another instagram account just over a small error. Moreover, this is a business account so I will need instagram to look into this matter asap
GetHuman: Let's quantify your experience contacting Instagram. On a scale of 1 to 5, how easy is it go get help on a Instagram problem?
GetHuman-16674: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16674: I'd give them a three out of five on communication.
GetHuman: And what about Instagram's ability to quickly and effectively address your problem?
GetHuman-16674: For that I would say two out of five.
GetHuman: And finally- any advice for other Instagram customers?
GetHuman-16674: Call them early in the day or late. Don't forget any personal or account information you might need for Instagram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16674 taken from his Instagram customer service problem that occurred on November 16th, 2017.