Instagram: I am having difficulty changing my password * u...
A Instagram customer review by GetHuman user ~Kardboardkreations from November 28th, 2017
Background on ~Kardboardkreations 's case
GetHuman: ~Kardboardkreations - can you tell our other Instagram customers when your case took place?
~Kardboardkreations : Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Instagram, and if so, how?
GetHuman: And which of these common Instagram customer issues best describes the reason you wanted to talk to them?
(Shows ~Kardboardkreations a list of common Instagram problems)
~Kardboardkreations : "Something Missing on Account" was why I was trying to contact.
~Kardboardkreations 's review of Instagram customer service
GetHuman: So how would you sum up your experience for GetHuman's Instagram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kardboardkreations : I am having difficulty changing my password * unable to log in and unable to understand whether to use my email or owner name
GetHuman: Let's quantify your experience contacting Instagram. On a scale of 1 to 5, how easy is it go get help on a Instagram problem?
~Kardboardkreations : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kardboardkreations : I'd give them a two out of five on communication.
GetHuman: And what about Instagram's ability to quickly and effectively address your problem?
~Kardboardkreations : For that I would say three out of five.
GetHuman: And finally- any advice for other Instagram customers?
~Kardboardkreations : Call them early in the day or late. Don't forget any personal or account information you might need for Instagram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kardboardkreations taken from his Instagram customer service problem that occurred on November 19th, 2017.