Instagram: I am horrified! I have been locked out of my In...
A Instagram customer review by GetHuman user GetHuman-437855 from November 25th, 2017
Background on GetHuman-437855's case
GetHuman: GetHuman-437855 - can you tell our other Instagram customers when your case took place?
GetHuman-437855: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Instagram, and if so, how?
GetHuman: And which of these common Instagram customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-437855 a list of common Instagram problems)
GetHuman-437855: "Setup an account" was why I was trying to contact.
GetHuman-437855's review of Instagram customer service
GetHuman: So how would you sum up your experience for GetHuman's Instagram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-437855: I am horrified! I have been locked out of my Instagram where all my photos are! I don't have a computer and it's telling me to apply my details online Instagram on a computer, many people don't have computers! I need that account back from my phone right now!
GetHuman: Let's quantify your experience contacting Instagram. On a scale of 1 to 5, how easy is it go get help on a Instagram problem?
GetHuman-437855: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-437855: I'd give them a four out of five on communication.
GetHuman: And what about Instagram's ability to quickly and effectively address your problem?
GetHuman-437855: For that I would say five out of five.
GetHuman: And finally- any advice for other Instagram customers?
GetHuman-437855: Call them early in the day or late. Don't forget any personal or account information you might need for Instagram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-437855 taken from his Instagram customer service problem that occurred on November 20th, 2017.