Instagram: I've been trying to contact them to get in touc...
A Instagram customer review by GetHuman user GetHuman-138998 from November 24th, 2017
Background on GetHuman-138998's case
GetHuman: GetHuman-138998 - can you tell our other Instagram customers when your case took place?
GetHuman-138998: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to Instagram, and if so, how?
GetHuman: And which of these common Instagram customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-138998 a list of common Instagram problems)
GetHuman-138998: "Recover Account" was why I was trying to contact.
GetHuman-138998's review of Instagram customer service
GetHuman: So how would you sum up your experience for GetHuman's Instagram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-138998: I've been trying to contact them to get in touch with my local police department. An ex of mine is posting revenge **** of my and posing as me. They took the multiple accounts down after a few days of me contacting them, but no one has responded in two months to the subpoena my local police department sent to them. It is a criminal offense where I live, and no one is helping me get justice. Horrible website, and company.
GetHuman: Let's quantify your experience contacting Instagram. On a scale of 1 to 5, how easy is it go get help on a Instagram problem?
GetHuman-138998: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-138998: I'd give them a five out of five on communication.
GetHuman: And what about Instagram's ability to quickly and effectively address your problem?
GetHuman-138998: For that I would say two out of five.
GetHuman: And finally- any advice for other Instagram customers?
GetHuman-138998: Call them early in the day or late. Don't forget any personal or account information you might need for Instagram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-138998 taken from his Instagram customer service problem that occurred on November 22nd, 2017.