Intel: Can't understand him. Name is Freddy and he hu...

A Intel customer review by GetHuman user ~random from November 17th, 2017

Background on ~random's case

GetHuman: ~random - can you tell our other Intel customers when your case took place?
~random: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to Intel, and if so, how?
~random: I used the 800-538-3373 number I found for on the GetHuman Intel customer phone number page I was on: Intel Customer Service Phone Number
GetHuman: And which of these common Intel customer issues best describes the reason you wanted to talk to them?
(Shows ~random a list of common Intel problems)
~random: "Returns" was why I was trying to contact.

~random's review of Intel customer service

GetHuman: So how would you sum up your experience for GetHuman's Intel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~random: Can't understand him. Name is Freddy and he hung up on me * times and refuses to transfer to a supervisor. No English speakers.
GetHuman: Let's quantify your experience contacting Intel. On a scale of 1 to 5, how easy is it go get help on a Intel problem?
~random: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~random: I'd give them a two out of five on communication.
GetHuman: And what about Intel's ability to quickly and effectively address your problem?
~random: For that I would say three out of five.
GetHuman: And finally- any advice for other Intel customers?
~random: Call them early in the day or late. Don't forget any personal or account information you might need for Intel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~random taken from his Intel customer service problem that occurred on November 10th, 2017.


2.50 of 5 stars | 14 reviews

~random's Intel Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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