Intel: Quick access to support, almost immediately ava...

A Intel customer review by GetHuman user ~ndm from November 28th, 2017

Background on ~ndm's case

GetHuman: ~ndm - can you tell our other Intel customers when your case took place?
~ndm: Yes I can. It was evening, on November 26th.
GetHuman: Did you reach out to Intel, and if so, how?
~ndm: I used the 800-538-3373 number I found for on the GetHuman Intel customer phone number page I was on: Intel Customer Service Phone Number
GetHuman: And which of these common Intel customer issues best describes the reason you wanted to talk to them?
(Shows ~ndm a list of common Intel problems)
~ndm: "Warranty claim" was why I was trying to contact.

~ndm's review of Intel customer service

GetHuman: So how would you sum up your experience for GetHuman's Intel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ndm: Quick access to support, almost immediately available. Online chat is limited, but solved my issue.
GetHuman: Let's quantify your experience contacting Intel. On a scale of 1 to 5, how easy is it go get help on a Intel problem?
~ndm: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ndm: I'd give them a one out of five on communication.
GetHuman: And what about Intel's ability to quickly and effectively address your problem?
~ndm: For that I would say four out of five.
GetHuman: And finally- any advice for other Intel customers?
~ndm: Call them early in the day or late. Don't forget any personal or account information you might need for Intel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ndm taken from his Intel customer service problem that occurred on November 26th, 2017.

Intel

2.50 of 5 stars | 14 reviews

~ndm's Intel Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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