Intercontinental Hotels: Complaint
A Intercontinental Hotels customer review by GetHuman user GetHuman-eyevocal from December 10th, 2017
Background on GetHuman-eyevocal's case
GetHuman: GetHuman-eyevocal - can you tell our other Intercontinental Hotels customers when your case took place?
GetHuman-eyevocal: Yup. It was afternoon, on December 4th.
GetHuman: Did you reach out to Intercontinental Hotels, and if so, how?
GetHuman: And which of these common Intercontinental Hotels customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-eyevocal a list of common Intercontinental Hotels problems)
GetHuman-eyevocal: "Make a booking" was why I was trying to call.
GetHuman-eyevocal's review of Intercontinental Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Intercontinental Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-eyevocal: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-eyevocal: One of your people's greed resulted in me being unable to afford an annual event I normally attend regularly.
GetHuman: Let's quantify your experience contacting Intercontinental Hotels. On a scale of 1 to 5, how easy is it go get help on a Intercontinental Hotels problem?
GetHuman-eyevocal: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-eyevocal: I'd give them a four out of five on communication.
GetHuman: And what about Intercontinental Hotels's ability to quickly and effectively address your problem?
GetHuman-eyevocal: For that I would say one out of five.
GetHuman: And finally- any advice for other Intercontinental Hotels customers?
GetHuman-eyevocal: Call them early in the day or late. Don't forget any personal or account information you might need for Intercontinental Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-eyevocal taken from his Intercontinental Hotels customer service problem that occurred on December 4th, 2017.
Intercontinental Hotels
1.00 of 5 stars | 1 reviews
GetHuman-eyevocal's Intercontinental Hotels Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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