Intercontinental Hotels: I was on hold for * hours and no one picked up...
A Intercontinental Hotels customer review by GetHuman user ~Villa from November 16th, 2017
Background on ~Villa's case
GetHuman: ~Villa - can you tell our other Intercontinental Hotels customers when your case took place?
~Villa: Yup. It was morning, on November 9th.
GetHuman: Did you reach out to Intercontinental Hotels, and if so, how?
GetHuman: And which of these common Intercontinental Hotels customer issues best describes the reason you wanted to talk to them?
(Shows ~Villa a list of common Intercontinental Hotels problems)
~Villa: "Cancel booking" was why I was trying to call.
~Villa's review of Intercontinental Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Intercontinental Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Villa: I was on hold for * hours and no one picked up. I received a recording every * minut that the approximate hold time is * minutes
GetHuman: Let's quantify your experience contacting Intercontinental Hotels. On a scale of 1 to 5, how easy is it go get help on a Intercontinental Hotels problem?
~Villa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Villa: I'd give them a two out of five on communication.
GetHuman: And what about Intercontinental Hotels's ability to quickly and effectively address your problem?
~Villa: For that I would say three out of five.
GetHuman: And finally- any advice for other Intercontinental Hotels customers?
~Villa: Call them early in the day or late. Don't forget any personal or account information you might need for Intercontinental Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Villa taken from his Intercontinental Hotels customer service problem that occurred on November 9th, 2017.
Intercontinental Hotels
1.00 of 5 stars | 1 reviews
~Villa's Intercontinental Hotels Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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