Intex Recreation: Model pump ***, we bought this less than one ye...
A Intex Recreation customer review by GetHuman user ~Adayta from November 22nd, 2017
Background on ~Adayta's case
GetHuman: ~Adayta - can you tell our other Intex Recreation customers when your case took place?
~Adayta: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Intex Recreation, and if so, how?
GetHuman: And which of these common Intex Recreation customer issues best describes the reason you wanted to talk to them?
(Shows ~Adayta a list of common Intex Recreation problems)
~Adayta: "Overcharge/Strange charge" was why I was trying to call.
~Adayta's review of Intex Recreation customer service
GetHuman: So how would you sum up your experience for GetHuman's Intex Recreation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Adayta: Model pump ***, we bought this less than one year ago, used it for less than three months. A new one costs over $**.**! I called your HORRIBLE customer service department, if you called it customer service. The lady was rude and wouldn't transfer me to her supervisor because I no longer had my receipt...... Honestly I didn't think we needed it, the other pump lasted the pool almost four years or summers. I am in complete disbelief that Intex would train the "customer" service representative to treat people like this! I will recommend never NEVER buying anything from this company again, to my friends family and coworkers. Until if you so chose to rectify the issues. *I'll await a response.*Adayta Axelson**** Tulip Lane*Waupun, WI ******If you do chose to simply send a new pump-filter system.
GetHuman: Let's quantify your experience contacting Intex Recreation. On a scale of 1 to 5, how easy is it go get help on a Intex Recreation problem?
~Adayta: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Adayta: I'd give them a four out of five on communication.
GetHuman: And what about Intex Recreation's ability to quickly and effectively address your problem?
~Adayta: For that I would say three out of five.
GetHuman: And finally- any advice for other Intex Recreation customers?
~Adayta: Call them early in the day or late. Don't forget any personal or account information you might need for Intex Recreation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Adayta taken from his Intex Recreation customer service problem that occurred on November 13th, 2017.