Intex Recreation: Terrible customer service. Pool pump broke aft...
A Intex Recreation customer review by GetHuman user GetHuman-143183 from November 11th, 2017
Background on GetHuman-143183's case
GetHuman: GetHuman-143183 - can you tell our other Intex Recreation customers when your case took place?
GetHuman-143183: Yup. It was morning, on November 1st.
GetHuman: Did you reach out to Intex Recreation, and if so, how?
GetHuman: And which of these common Intex Recreation customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-143183 a list of common Intex Recreation problems)
GetHuman-143183: "Change order" was why I was trying to call.
GetHuman-143183's review of Intex Recreation customer service
GetHuman: So how would you sum up your experience for GetHuman's Intex Recreation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-143183: Terrible customer service. Pool pump broke after one year. Has *yr warranty. Said would send new one, but have heard nothing or gotten any confirmations about problem and has been several days. Then you call back and they say it may be * more days every time.
GetHuman: Let's quantify your experience contacting Intex Recreation. On a scale of 1 to 5, how easy is it go get help on a Intex Recreation problem?
GetHuman-143183: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-143183: I'd give them a three out of five on communication.
GetHuman: And what about Intex Recreation's ability to quickly and effectively address your problem?
GetHuman-143183: For that I would say four out of five.
GetHuman: And finally- any advice for other Intex Recreation customers?
GetHuman-143183: Call them early in the day or late. Don't forget any personal or account information you might need for Intex Recreation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-143183 taken from his Intex Recreation customer service problem that occurred on November 1st, 2017.