Intrepid Travel: left on hold and told I am the second, then fir...
A Intrepid Travel customer review by GetHuman user ~Jack from November 26th, 2017
Background on ~Jack's case
GetHuman: ~Jack - can you tell our other Intrepid Travel customers when your case took place?
~Jack: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Intrepid Travel, and if so, how?
GetHuman: And which of these common Intrepid Travel customer issues best describes the reason you wanted to talk to them?
(Shows ~Jack a list of common Intrepid Travel problems)
~Jack: "Cancel booking" was why I was trying to call.
~Jack's review of Intrepid Travel customer service
GetHuman: So how would you sum up your experience for GetHuman's Intrepid Travel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jack: left on hold and told I am the second, then first and finally next caller. I then was told by the recording to leav a message after holding. Unreal
GetHuman: Let's quantify your experience contacting Intrepid Travel. On a scale of 1 to 5, how easy is it go get help on a Intrepid Travel problem?
~Jack: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jack: I'd give them a four out of five on communication.
GetHuman: And what about Intrepid Travel's ability to quickly and effectively address your problem?
~Jack: For that I would say one out of five.
GetHuman: And finally- any advice for other Intrepid Travel customers?
~Jack: Call them early in the day or late. Don't forget any personal or account information you might need for Intrepid Travel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jack taken from his Intrepid Travel customer service problem that occurred on November 22nd, 2017.
Intrepid Travel
1.00 of 5 stars | 4 reviews
~Jack's Intrepid Travel Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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