Do NOT order cards from Invitation Box!!!! I o...

A customer review by GetHuman user ~stacy from November 19th, 2017

Background on ~stacy's case

GetHuman: ~stacy - can you tell our other customers when your case took place?
~stacy: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to, and if so, how?
~stacy: I used the 866-862-7382 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~stacy a list of common problems)
~stacy: "Change order" was why I was trying to call.

~stacy's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stacy: Do NOT order cards from Invitation Box!!!! I ordered Christmas cards from this company IMMEDiATELY after Thanksgiving and they did not arrive to my home until Dec. **. The WORST part is that I emailed and called many times to get an ETA on the cards, as had I known they would have such a poor turn- around time, I could have ordered from a more reliable company. I was not at all impressed with the cards when I received them. Paper Stock was good, but that's about it..... DO NOT order from this company. I even followed up again two weeks after Christmas to voice my concerns and still they have not had the courtesy to respond back. My neighbor also ordered Christmas cards from this company and her turn-around was the same. She actually received her cards on Christmas Eve... Such POOR Customer Service....
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~stacy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stacy: I'd give them a two out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~stacy: For that I would say one out of five.
GetHuman: And finally- any advice for other customers?
~stacy: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stacy taken from his customer service problem that occurred on November 11th, 2017.

1.00 of 5 stars | 14 reviews

~stacy's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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