Iowa Wine Tours, Inc.: Booked a tour for ******* and owner cancelled i...

A Iowa Wine Tours, Inc. customer review by GetHuman user ~Tourist54220 from November 4th, 2017

Background on ~Tourist54220's case

GetHuman: ~Tourist54220 - can you tell our other Iowa Wine Tours, Inc. customers when your case took place?
~Tourist54220: Yup. It was morning, on October 26th.
GetHuman: Did you reach out to Iowa Wine Tours, Inc., and if so, how?
~Tourist54220: I used the 563-582-4076 number I found for on the GetHuman Iowa Wine Tours, Inc. customer phone number page I was on: Iowa Wine Tours, Inc. Customer Service Phone Number
GetHuman: And which of these common Iowa Wine Tours, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Tourist54220 a list of common Iowa Wine Tours, Inc. problems)
~Tourist54220: "Make a purchase" was why I was trying to call.

~Tourist54220's review of Iowa Wine Tours, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's Iowa Wine Tours, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tourist54220: Booked a tour for ******* and owner cancelled it three hours prior. I had to pre-pay in full, $*** for the tour. Owner states he has a NO REFUND policy and refuses to return money. When called, he hung up on me. Has not replied to follow-up e-mail. Owner did not provide service, and has kept my money. It needs to be refunded immediately.
GetHuman: Let's quantify your experience contacting Iowa Wine Tours, Inc.. On a scale of 1 to 5, how easy is it go get help on a Iowa Wine Tours, Inc. problem?
~Tourist54220: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tourist54220: I'd give them a two out of five on communication.
GetHuman: And what about Iowa Wine Tours, Inc.'s ability to quickly and effectively address your problem?
~Tourist54220: For that I would say one out of five.
GetHuman: And finally- any advice for other Iowa Wine Tours, Inc. customers?
~Tourist54220: Call them early in the day or late. Don't forget any personal or account information you might need for Iowa Wine Tours, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tourist54220 taken from his Iowa Wine Tours, Inc. customer service problem that occurred on October 26th, 2017.

Iowa Wine Tours, Inc.

1.00 of 5 stars | 20 reviews

~Tourist54220's Iowa Wine Tours, Inc. Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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