Iprimus: I totally agree they just take money off your c...
A Iprimus customer review by GetHuman user ~annoyed ell from November 4th, 2017
Background on ~annoyed ell's case
GetHuman: ~annoyed ell - can you tell our other Iprimus customers when your case took place?
~annoyed ell: Yes I can. It was late at night, on October 28th.
GetHuman: Did you reach out to Iprimus, and if so, how?
GetHuman: And which of these common Iprimus customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyed ell a list of common Iprimus problems)
~annoyed ell: "Complaint" was why I was trying to call.
~annoyed ell's review of Iprimus customer service
GetHuman: So how would you sum up your experience for GetHuman's Iprimus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyed ell: I totally agree they just take money off your credit card without authorisation and when you ring and complain they say they can not refund it and the account due date is never the same day of every month so you never know when the money is going to be taken off your credit card,,, i had there home ph and internet deal it was only ment to cost $*** a month but my monthly account was $*** i nearly died chargers for this and charges for that READ THE FINE PRINT before signin up to this company,,, and when u try to switch providers they lock your out going calls untill your final account is fully paid
GetHuman: Let's quantify your experience contacting Iprimus. On a scale of 1 to 5, how easy is it go get help on a Iprimus problem?
~annoyed ell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyed ell: I'd give them a two out of five on communication.
GetHuman: And what about Iprimus's ability to quickly and effectively address your problem?
~annoyed ell: For that I would say one out of five.
GetHuman: And finally- any advice for other Iprimus customers?
~annoyed ell: Call them early in the day or late. Don't forget any personal or account information you might need for Iprimus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyed ell taken from his Iprimus customer service problem that occurred on October 28th, 2017.