J. Jill: I spoke with * ladies from customer service tod...
A J. Jill customer review by GetHuman user ~SALgal from November 16th, 2017
Background on ~SALgal's case
GetHuman: ~SALgal - can you tell our other J. Jill customers when your case took place?
~SALgal: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to J. Jill, and if so, how?
GetHuman: And which of these common J. Jill customer issues best describes the reason you wanted to talk to them?
(Shows ~SALgal a list of common J. Jill problems)
~SALgal: "Warranty claim" was why I was trying to call.
~SALgal's review of J. Jill customer service
GetHuman: So how would you sum up your experience for GetHuman's J. Jill customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SALgal: I spoke with * ladies from customer service today and both were very polite. One was a supervisor. I had several legitimate complaints about my last order and I would say my overall opinion is that I might a
GetHuman: Let's quantify your experience contacting J. Jill. On a scale of 1 to 5, how easy is it go get help on a J. Jill problem?
~SALgal: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SALgal: I'd give them a three out of five on communication.
GetHuman: And what about J. Jill's ability to quickly and effectively address your problem?
~SALgal: For that I would say five out of five.
GetHuman: And finally- any advice for other J. Jill customers?
~SALgal: Call them early in the day or late. Don't forget any personal or account information you might need for J. Jill to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SALgal taken from his J. Jill customer service problem that occurred on November 13th, 2017.
J. Jill
5.00 of 5 stars | 15 reviews
~SALgal's J. Jill Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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