JCPenney Card Services: Every other payment is rejected. She insisted...
A JCPenney Card Services customer review by GetHuman user ~Rubendenny from November 26th, 2017
Background on ~Rubendenny's case
GetHuman: ~Rubendenny - can you tell our other JCPenney Card Services customers when your case took place?
~Rubendenny: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to JCPenney Card Services, and if so, how?
GetHuman: And which of these common JCPenney Card Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Rubendenny a list of common JCPenney Card Services problems)
~Rubendenny: "Question" was why I was trying to call.
~Rubendenny's review of JCPenney Card Services customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney Card Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rubendenny: Every other payment is rejected. She insisted I'm putting the bank info in wrong but that can't be because it works other times, and that same bank info works for my other online payments.
GetHuman: Let's quantify your experience contacting JCPenney Card Services. On a scale of 1 to 5, how easy is it go get help on a JCPenney Card Services problem?
~Rubendenny: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rubendenny: I'd give them a one out of five on communication.
GetHuman: And what about JCPenney Card Services's ability to quickly and effectively address your problem?
~Rubendenny: For that I would say five out of five.
GetHuman: And finally- any advice for other JCPenney Card Services customers?
~Rubendenny: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney Card Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rubendenny taken from his JCPenney Card Services customer service problem that occurred on November 23rd, 2017.