JCPenney: I have tried so many times to reach you people...
A JCPenney customer review by GetHuman user ~rnormore@rogers.com from November 14th, 2017
Background on ~rnormore@rogers.com's case
GetHuman: ~rnormore@rogers.com - can you tell our other JCPenney customers when your case took place?
~rnormore@rogers.com: Yes. It was evening, on November 7th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~rnormore@rogers.com a list of common JCPenney problems)
~rnormore@rogers.com: "Change order" was why I was trying to call.
~rnormore@rogers.com's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rnormore@rogers.com: I have tried so many times to reach you people and it is almost impossible to speak with someone I had a credit card from you people and have paid it of and cancelled my card I am so annoyed I can hardly speak I recieved another bill from you people again today telling me I owe $**.** I paid the $**.** on ******** and you recieved it on Jan ******* why did I get a bill stating I owe another $**.** and would be charged another $**.** if I didn't pay it I have delt with Kohl's for years and NEVER had trouble with them or late pay charges what is up with you people I am very annoyed at this point would you please let me know how I owe another $**.** I have my receipts that I paid and know you recieved the payment what is going on here I may be a Canadian but am not stupid **Rose Normore
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~rnormore@rogers.com: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rnormore@rogers.com: I'd give them a one out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~rnormore@rogers.com: For that I would say one out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~rnormore@rogers.com: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rnormore@rogers.com taken from his JCPenney customer service problem that occurred on November 7th, 2017.