JCPenney: Why will they not bring back the bi stretch St...
A JCPenney customer review by GetHuman user ~Pammy from November 18th, 2017
Background on ~Pammy's case
GetHuman: ~Pammy - can you tell our other JCPenney customers when your case took place?
~Pammy: Yes I can. It was middle of the night, on November 9th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~Pammy a list of common JCPenney problems)
~Pammy: "Warranty claim" was why I was trying to call.
~Pammy's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pammy: Why will they not bring back the bi stretch St. John bay back for misses. There was nothing wrong with them to change or to stop purchasing them from the mfg. please bring them back working women need them , this is soon upsetting? they were excellent quality ,*thanks
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~Pammy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pammy: I'd give them a four out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~Pammy: For that I would say one out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~Pammy: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pammy taken from his JCPenney customer service problem that occurred on November 9th, 2017.