Jackson National Life Insurance: After several phone call regarding my mom polic...
A Jackson National Life Insurance customer review by GetHuman user ~Nikki from November 24th, 2017
Background on ~Nikki's case
GetHuman: ~Nikki - can you tell our other Jackson National Life Insurance customers when your case took place?
~Nikki: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Jackson National Life Insurance, and if so, how?
GetHuman: And which of these common Jackson National Life Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Nikki a list of common Jackson National Life Insurance problems)
~Nikki: "Make/Chase a claim" was why I was trying to call.
~Nikki's review of Jackson National Life Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Jackson National Life Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nikki: After several phone call regarding my mom policy Jackson National have not been able to provide me with all my info at this time. I was told on ********* it would take them ** hours just to give a break down of the policy, it ********* last evening west coast time and still no no call or paperwork.
GetHuman: Let's quantify your experience contacting Jackson National Life Insurance. On a scale of 1 to 5, how easy is it go get help on a Jackson National Life Insurance problem?
~Nikki: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nikki: I'd give them a five out of five on communication.
GetHuman: And what about Jackson National Life Insurance's ability to quickly and effectively address your problem?
~Nikki: For that I would say three out of five.
GetHuman: And finally- any advice for other Jackson National Life Insurance customers?
~Nikki: Call them early in the day or late. Don't forget any personal or account information you might need for Jackson National Life Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nikki taken from his Jackson National Life Insurance customer service problem that occurred on November 19th, 2017.