Japan Airlines: Japan airline is supposed to be a good airline...

A Japan Airlines customer review by GetHuman user ~Sjambiri from November 11th, 2017

Background on ~Sjambiri's case

GetHuman: ~Sjambiri - can you tell our other Japan Airlines customers when your case took place?
~Sjambiri: Yeah. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Japan Airlines, and if so, how?
~Sjambiri: I used the 800-525-3663 number I found for on the GetHuman Japan Airlines customer phone number page I was on: Japan Airlines Customer Service Phone Number
GetHuman: And which of these common Japan Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Sjambiri a list of common Japan Airlines problems)
~Sjambiri: "Flight delayed" was why I was trying to call.

~Sjambiri's review of Japan Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Japan Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sjambiri: Japan airline is supposed to be a good airline, however I have a strong believe right now after being a loyal customer to this airline, that this airline is not meant to serve foreign customer. I have ***,*** mileage and meant to redeem for my next flight however, my request under the code RLVUJ* and QQVUM* did not get a proper attention. Meanwhile my time to departure date is getting closer, and I still have to apply visa and also booking a hotel. No matter what I said, It doesn't get any proper attention unlike redeeming mileage to Singapore Airline. Second go public to this firm will not make this company survive for a long time if the behavior of this airline is remained. Or maybe they thought I am an indonesian anyway that can be easily unfairly treate
GetHuman: Let's quantify your experience contacting Japan Airlines. On a scale of 1 to 5, how easy is it go get help on a Japan Airlines problem?
~Sjambiri: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sjambiri: I'd give them a four out of five on communication.
GetHuman: And what about Japan Airlines's ability to quickly and effectively address your problem?
~Sjambiri: For that I would say five out of five.
GetHuman: And finally- any advice for other Japan Airlines customers?
~Sjambiri: Call them early in the day or late. Don't forget any personal or account information you might need for Japan Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sjambiri taken from his Japan Airlines customer service problem that occurred on November 2nd, 2017.

Japan Airlines

2.33 of 5 stars | 18 reviews

~Sjambiri's Japan Airlines Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Japan Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Japan Airlines in any way.

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