Japan Airlines: would not waive fee to purchase tickets over ph...

A Japan Airlines customer review by GetHuman user GetHuman-280226 from November 21st, 2017

Background on GetHuman-280226's case

GetHuman: GetHuman-280226 - can you tell our other Japan Airlines customers when your case took place?
GetHuman-280226: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Japan Airlines, and if so, how?
GetHuman-280226: I used the 800-525-3663 number I found for on the GetHuman Japan Airlines customer phone number page I was on: Japan Airlines Customer Service Phone Number
GetHuman: And which of these common Japan Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-280226 a list of common Japan Airlines problems)
GetHuman-280226: "Complaint" was why I was trying to call.

GetHuman-280226's review of Japan Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Japan Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-280226: would not waive fee to purchase tickets over phone even though when i tried to do so online it would not accept my credit card
GetHuman: Let's quantify your experience contacting Japan Airlines. On a scale of 1 to 5, how easy is it go get help on a Japan Airlines problem?
GetHuman-280226: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-280226: I'd give them a two out of five on communication.
GetHuman: And what about Japan Airlines's ability to quickly and effectively address your problem?
GetHuman-280226: For that I would say one out of five.
GetHuman: And finally- any advice for other Japan Airlines customers?
GetHuman-280226: Call them early in the day or late. Don't forget any personal or account information you might need for Japan Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-280226 taken from his Japan Airlines customer service problem that occurred on November 13th, 2017.

Japan Airlines

2.33 of 5 stars | 18 reviews

GetHuman-280226's Japan Airlines Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Japan Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Japan Airlines in any way.

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