I had a **** jeep grand cherokee for nearly a d...
A Jeep customer review by GetHuman user ~ronniben from November 25th, 2017
Background on ~ronniben's case
GetHuman: ~ronniben - can you tell our other Jeep customers when your case took place?
~ronniben: Yup. It was afternoon, on November 24th.
GetHuman: Did you reach out to Jeep, and if so, how?
GetHuman: And which of these common Jeep customer issues best describes the reason you wanted to talk to them?
(Shows ~ronniben a list of common Jeep problems)
~ronniben: "Where to buy" was why I was trying to call.
~ronniben's review of Jeep customer service
GetHuman: So how would you sum up your experience for GetHuman's Jeep customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ronniben: I had a **** jeep grand cherokee for nearly a decade when it started shutting down in the middle of driving cutting all power to the breaks and steering wheel after taking it to the dealership as the person on the phone suggested and $**** later the dealership broke more things in my car than were already broken and did not fix the problem they said since they cant diagnose it that theres nothing wrong and im S**t out of luck its to bad cuz i really use to love jeep and would have loved buying a new one unfortunately now ill probably have to with to ford or chevys too bad to because i loved my death trap jeep
GetHuman: Let's quantify your experience contacting Jeep. On a scale of 1 to 5, how easy is it go get help on a Jeep problem?
~ronniben: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ronniben: I'd give them a five out of five on communication.
GetHuman: And what about Jeep's ability to quickly and effectively address your problem?
~ronniben: For that I would say three out of five.
GetHuman: And finally- any advice for other Jeep customers?
~ronniben: Call them early in the day or late. Don't forget any personal or account information you might need for Jeep to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ronniben taken from his Jeep customer service problem that occurred on November 24th, 2017.