Calling Jeep Customer Service was a complete wa...
A Jeep customer review by GetHuman user ~Tom from November 23rd, 2017
Background on ~Tom's case
GetHuman: ~Tom - can you tell our other Jeep customers when your case took place?
~Tom: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Jeep, and if so, how?
GetHuman: And which of these common Jeep customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom a list of common Jeep problems)
~Tom: "Repairs" was why I was trying to call.
~Tom's review of Jeep customer service
GetHuman: So how would you sum up your experience for GetHuman's Jeep customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom: Calling Jeep Customer Service was a complete waste of my time. I was hoping to get help to expedite the delivery of a back ordered part. The back ordered part (********AA) is causing my **** Jeep GC to sit in a body shop for up to four weeks. No logical explanation from CS. No sense of concern from the representative. No way to escalate my complaint. I will never buy a Jeep again if this is how you care for your customers.
GetHuman: Let's quantify your experience contacting Jeep. On a scale of 1 to 5, how easy is it go get help on a Jeep problem?
~Tom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom: I'd give them a five out of five on communication.
GetHuman: And what about Jeep's ability to quickly and effectively address your problem?
~Tom: For that I would say three out of five.
GetHuman: And finally- any advice for other Jeep customers?
~Tom: Call them early in the day or late. Don't forget any personal or account information you might need for Jeep to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom taken from his Jeep customer service problem that occurred on November 19th, 2017.