Jeep: not happy with the gas mileage promised
A Jeep customer review by GetHuman user GetHuman18734 from December 4th, 2017
Background on GetHuman18734's case
GetHuman: GetHuman18734 - can you tell our other Jeep customers when your case took place?
GetHuman18734: Yes I can. It was afternoon, on November 24th.
GetHuman: Did you reach out to Jeep, and if so, how?
GetHuman: And which of these common Jeep customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman18734 a list of common Jeep problems)
GetHuman18734: "Repairs" was why I was trying to call.
GetHuman18734's review of Jeep customer service
GetHuman: So how would you sum up your experience for GetHuman's Jeep customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman18734: not happy with the gas mileage promised
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman18734: We have had constant issues with our **** Jeep Compass with no power and horrible gas mileage. the dealership said they couldn't do anything. This is not acceptable customer service from the manufacturer and we want something done to fix our problem or get us out of our lease for free.
GetHuman: Let's quantify your experience contacting Jeep. On a scale of 1 to 5, how easy is it go get help on a Jeep problem?
GetHuman18734: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman18734: I'd give them a five out of five on communication.
GetHuman: And what about Jeep's ability to quickly and effectively address your problem?
GetHuman18734: For that I would say one out of five.
GetHuman: And finally- any advice for other Jeep customers?
GetHuman18734: Call them early in the day or late. Don't forget any personal or account information you might need for Jeep to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman18734 taken from his Jeep customer service problem that occurred on November 24th, 2017.