Jeep: I fully expected to end up talking to someone i...
A Jeep customer review by GetHuman user ~Jeep man from November 27th, 2017
Background on ~Jeep man's case
GetHuman: ~Jeep man - can you tell our other Jeep customers when your case took place?
~Jeep man: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Jeep, and if so, how?
GetHuman: And which of these common Jeep customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeep man a list of common Jeep problems)
~Jeep man: "Returns" was why I was trying to call.
~Jeep man's review of Jeep customer service
GetHuman: So how would you sum up your experience for GetHuman's Jeep customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeep man: I fully expected to end up talking to someone in Pakistan that could not speak English. Instead I got a nice young man that promptly checked into my issue and let me know what to do in case my Jeep has a recall on the parts in question. In this day and age of farming out service to non American workers it is nice to see some companies that still believe in customer service! Way to go Jeep! I have had Jeeps in my driveway for *** years and will always have at least one if not *.
GetHuman: Let's quantify your experience contacting Jeep. On a scale of 1 to 5, how easy is it go get help on a Jeep problem?
~Jeep man: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeep man: I'd give them a five out of five on communication.
GetHuman: And what about Jeep's ability to quickly and effectively address your problem?
~Jeep man: For that I would say two out of five.
GetHuman: And finally- any advice for other Jeep customers?
~Jeep man: Call them early in the day or late. Don't forget any personal or account information you might need for Jeep to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeep man taken from his Jeep customer service problem that occurred on November 20th, 2017.