Jeep: I spoke with Trisha about a dashboard lighting...
A Jeep customer review by GetHuman user ~JonB from November 28th, 2017
Background on ~JonB's case
GetHuman: ~JonB - can you tell our other Jeep customers when your case took place?
~JonB: Sure. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Jeep, and if so, how?
GetHuman: And which of these common Jeep customer issues best describes the reason you wanted to talk to them?
(Shows ~JonB a list of common Jeep problems)
~JonB: "Where to buy" was why I was trying to call.
~JonB's review of Jeep customer service
GetHuman: So how would you sum up your experience for GetHuman's Jeep customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JonB: I spoke with Trisha about a dashboard lighting problem. Took the time to research the problem at least to have a better understanding as to what may be going on.
GetHuman: Let's quantify your experience contacting Jeep. On a scale of 1 to 5, how easy is it go get help on a Jeep problem?
~JonB: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JonB: I'd give them a two out of five on communication.
GetHuman: And what about Jeep's ability to quickly and effectively address your problem?
~JonB: For that I would say five out of five.
GetHuman: And finally- any advice for other Jeep customers?
~JonB: Call them early in the day or late. Don't forget any personal or account information you might need for Jeep to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JonB taken from his Jeep customer service problem that occurred on November 25th, 2017.