Jersey Central Power & Light (JCP&L): Absolutely horrendous!! One block from my house...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~mike32 from November 13th, 2017
Background on ~mike32's case
GetHuman: ~mike32 - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~mike32: Yeah. It was evening, on November 6th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~mike32 a list of common Jersey Central Power & Light (JCP&L) problems)
~mike32: "Cancel My Services" was why I was trying to call.
~mike32's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mike32: Absolutely horrendous!! One block from my house in any direction had power restored on SUNDAY - today's THURSDAY and there has not been any crews in my town since sunday! My stupid township was placated with the statement that "JCP&L has assured us that all power will be restored by this sunday, UNLESS there is a problem with a line. Of course there are problemss with the lines! If there weren't, the power would be ON. Where are the crews?! Morris County has been abandoned by JCP&L PERIOD!
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~mike32: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mike32: I'd give them a one out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~mike32: For that I would say five out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~mike32: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mike32 taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 6th, 2017.