Jersey Central Power & Light (JCP&L): This is just inconceivable that JCP&L can't man...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~Isabel Oliveira from November 13th, 2017
Background on ~Isabel Oliveira's case
GetHuman: ~Isabel Oliveira - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~Isabel Oliveira: Yes. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~Isabel Oliveira a list of common Jersey Central Power & Light (JCP&L) problems)
~Isabel Oliveira: "Complaint" was why I was trying to call.
~Isabel Oliveira's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Isabel Oliveira: This is just inconceivable that JCP&L can't manage to handle restoring power or respond to customer service requests to a building that is home to many seniors, elevators that are not working. These people are stranded and helpless can't manage to get down the stairs if there is an emergency. No heat, no food and no response from a company that DEMANDS timely monthly payments for this deplorable and shameful service!!!!
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~Isabel Oliveira: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Isabel Oliveira: I'd give them a four out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~Isabel Oliveira: For that I would say one out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~Isabel Oliveira: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Isabel Oliveira taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 10th, 2017.