Jersey Central Power & Light (JCP&L): Called * listed above and within ** minutes rec...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user GetHuman-47121 from November 17th, 2017
Background on GetHuman-47121's case
GetHuman: GetHuman-47121 - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
GetHuman-47121: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-47121 a list of common Jersey Central Power & Light (JCP&L) problems)
GetHuman-47121: "Complaint" was why I was trying to call.
GetHuman-47121's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-47121: Called * listed above and within ** minutes received a call back.This was approximately *:** a.m..sending a technician to deal with problem by noon today.our power lines were being held almost to the ground by a large tree limb,so the problem while serious was not an emergency.Very pleased with response time and not holding on the phone time.Hope the follow-up is as excellent as the initial contact was painless and reaction to situation as quick as possible.If everything is successfully dealt with my scores will move to Excellent for JCP*L.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
GetHuman-47121: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-47121: I'd give them a five out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
GetHuman-47121: For that I would say five out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
GetHuman-47121: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-47121 taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 13th, 2017.