Jersey Central Power & Light (JCP&L): I am currently disputing charges from a shoebox...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~JCPL Should Leave NJ from November 24th, 2017
Background on ~JCPL Should Leave NJ's case
GetHuman: ~JCPL Should Leave NJ - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~JCPL Should Leave NJ: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~JCPL Should Leave NJ a list of common Jersey Central Power & Light (JCP&L) problems)
~JCPL Should Leave NJ: "Setup service" was why I was trying to call.
~JCPL Should Leave NJ's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JCPL Should Leave NJ: I am currently disputing charges from a shoebox * bedrooom apartment * years ago claiming it draws close to $*** a month of electric usage when the heat is gas. Not to mention they were telling me that during those two years, no one opened an account which is strange because how would they let go * years of electricity serving an apartment with no one claiming the bill...so then they decided to tackle me with unknown back balances after I said that I opened an account the day I moved in. my now ex girlfriend and my son moved somewhere else in town and I left the JCP&L territory only for me to get calls from her saying her account was terminated due to MY debt which the bill from the old place is under MY name. I went through this battle with JCP&L and my ex which now involves her landlord because he can't get service turned on his own property, until I learned about the Board of Public Utilities. I made an email complaint to the board, and magically I get a call at **am with a fri
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~JCPL Should Leave NJ: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JCPL Should Leave NJ: I'd give them a three out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~JCPL Should Leave NJ: For that I would say five out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~JCPL Should Leave NJ: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JCPL Should Leave NJ taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 16th, 2017.