Jersey Central Power & Light (JCP&L): I called four separate times and was put on hol...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user GetHuman-430862 from November 17th, 2017
Background on GetHuman-430862's case
GetHuman: GetHuman-430862 - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
GetHuman-430862: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-430862 a list of common Jersey Central Power & Light (JCP&L) problems)
GetHuman-430862: "Lower my bill" was why I was trying to call.
GetHuman-430862's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-430862: I called four separate times and was put on hold each time and was disconnected with no resolution and no call backs. I lost power on **** because an idiot drunk driver took out the pole with the transformer for my house. JCP&L told me there was no power outage even the I told them I saw the truck trying to restore power.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
GetHuman-430862: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-430862: I'd give them a three out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
GetHuman-430862: For that I would say four out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
GetHuman-430862: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-430862 taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 16th, 2017.