Jersey Central Power & Light (JCP&L): Called about an outage took two days before som...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~NOT A HAPPY CAMPER from November 11th, 2017
Background on ~NOT A HAPPY CAMPER's case
GetHuman: ~NOT A HAPPY CAMPER - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~NOT A HAPPY CAMPER: Yes. It was late at night, on November 4th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~NOT A HAPPY CAMPER a list of common Jersey Central Power & Light (JCP&L) problems)
~NOT A HAPPY CAMPER: "Setup service" was why I was trying to call.
~NOT A HAPPY CAMPER's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NOT A HAPPY CAMPER: Called about an outage took two days before someone could come to restore power and read our meter. Need better hours and communication with customers.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~NOT A HAPPY CAMPER: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NOT A HAPPY CAMPER: I'd give them a five out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~NOT A HAPPY CAMPER: For that I would say four out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~NOT A HAPPY CAMPER: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NOT A HAPPY CAMPER taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 4th, 2017.