Jersey Central Power & Light (JCP&L): Extremely poorly run company. Still no power o...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~James from November 6th, 2017
Background on ~James's case
GetHuman: ~James - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~James: Yeah. It was morning, on October 31st.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~James a list of common Jersey Central Power & Light (JCP&L) problems)
~James: "Complaint" was why I was trying to call.
~James's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~James: Extremely poorly run company. Still no power on day * and you get no information. They have assessed everything and know which areas are out and you would think they would have a plan so people could be informed. they had issues before the storm and obviously they need new leadership there.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~James: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~James: I'd give them a two out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~James: For that I would say one out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~James: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~James taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on October 31st, 2017.