Jersey Central Power & Light (JCP&L): The numbers jcpl put out are bogus. Our town sh...

A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~So over this from November 13th, 2017

Background on ~So over this's case

GetHuman: ~So over this - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~So over this: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
~So over this: I used the 800-962-0383 number I found for on the GetHuman Jersey Central Power & Light (JCP&L) customer phone number page I was on: Jersey Central Power & Light (JCP&L) Customer Service Phone Number
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~So over this a list of common Jersey Central Power & Light (JCP&L) problems)
~So over this: "Complaint" was why I was trying to call.

~So over this's review of Jersey Central Power & Light (JCP&L) customer service

GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~So over this: The numbers jcpl put out are bogus. Our town shows **% w*out power, they tried to say that it is a % based on the county you are in. If someone can get that math to work, more power to you - but it is misleading. There is NOT ONE house with power in our town. This whole situation is unacceptable.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~So over this: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~So over this: I'd give them a five out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~So over this: For that I would say three out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~So over this: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~So over this taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 6th, 2017.

Jersey Central Power & Light (JCP&L)

2.56 of 5 stars | 100 reviews

~So over this's Jersey Central Power & Light (JCP&L) Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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