Jersey Central Power & Light (JCP&L): We live in Springfield, NJ without power for mo...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~findnew from November 13th, 2017
Background on ~findnew's case
GetHuman: ~findnew - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~findnew: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~findnew a list of common Jersey Central Power & Light (JCP&L) problems)
~findnew: "Complaint" was why I was trying to call.
~findnew's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~findnew: We live in Springfield, NJ without power for more than * days. Our place had only few tress uprooted. Compared to worst hit ares this is nothing. But Jersey Power is so horrible they come to our area last. Every time when there is little wind we always have power loss and our township of Springfield is remembered at the end. When we call customer service they never give straight answer. Today and tomorrow power will be restored is their answer. Does anyone know why people in Springfield is treated so poorly?? Does our Governor will take legal action against Jersey Power like Andrew Como is ready to do!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~findnew: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~findnew: I'd give them a five out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~findnew: For that I would say one out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~findnew: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~findnew taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 3rd, 2017.