Jersey Central Power & Light (JCP&L): I have been out since MOnday night of Sandy. I...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~CRAZY IN SUMMIT from November 13th, 2017
Background on ~CRAZY IN SUMMIT's case
GetHuman: ~CRAZY IN SUMMIT - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~CRAZY IN SUMMIT: Yes. It was late at night, on November 11th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~CRAZY IN SUMMIT a list of common Jersey Central Power & Light (JCP&L) problems)
~CRAZY IN SUMMIT: "Lower my bill" was why I was trying to call.
~CRAZY IN SUMMIT's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CRAZY IN SUMMIT: I have been out since MOnday night of Sandy. I have gottenthe run around from JCPL, police, town etc. This is unacceptable. No one can tell me when or how long it will take and the list of work keeps changing. I feel fo rthe people who lost everything. But living in a cold dark house *****!!!!
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~CRAZY IN SUMMIT: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CRAZY IN SUMMIT: I'd give them a three out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~CRAZY IN SUMMIT: For that I would say four out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~CRAZY IN SUMMIT: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CRAZY IN SUMMIT taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 11th, 2017.